The service will provide:

  • A single point of contact throughout the whole victim journey from first reporting the incident to the police, throughout the investigation and criminal justice process and beyond.
  • Support for all victims of crime who request help whether the incident has been reported to the police or not.
  • A focus on those victims who have suffered the greatest impact from crime irrespective of the crime type, namely; victims of serious crime, the most persistently targeted and the most vulnerable and intimidated.
  • Services tailored to individual needs to help the victim to cope with the immediate impact of the crime and to help them to recover from the harm caused by: –
    • Addressing concerns identified by the victim;
    • Responding to immediate safety concerns / risks;
    • Providing immediate emotional support and practical help;
    • Offering advice, support and encouragement;
    • Promoting empowerment and not dependency;
    • Considering the benefits of participation in restorative justice; and
    • Assisting with criminal injuries compensation claims.
  • Access to the best and most relevant support services and charities available locally.
  • Support for young victims of crime.