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Care, advice and support for victims of crime
across Cleveland, County Durham and Darlington.

9am - 5pm Monday - Friday

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About Us

Victim Care and Advice Service staff are trained to provide an independent, confidential and personalised service including:-

  • Home visits and face to face meeting..
  • Regular support and contact via telephone, text or email.
  • Advocacy –providing victims of crime with a voice
  • One to one care for the most vulnerable victims.
  • Practical assistance and emotional support.
  • The Victim Care and Advice Service are still operating amid the coronavirus pandemic, however due to stringent new public health regulations, all direct contact and face-to-face support in people’s homes and community settings have been suspended but telephone support is still available to victims of crime.If you have been a victim of crime across Cleveland, Durham or Darlington and require support then you can call 0303 0401 099. Outside normal office hours please leave a message and we will return your call.

The service will provide:

  • A single point of contact throughout the whole victim journey from first reporting the incident to the police, throughout the investigation and criminal justice process and beyond.
  • Support for all victims of crime who request help whether the incident has been reported to the police or not.
  • A focus on those victims who have suffered the greatest impact from crime irrespective of the crime type, such as; victims of serious crime, the most persistently targeted and the most vulnerable and intimidated.
  • Services tailored to individual needs to help the victim to cope with the immediate impact of the crime and to help them to recover from the harm caused by: –
    • Addressing concerns identified by the victim;
    • Responding to immediate safety concerns / risks;
    • Providing immediate emotional support and practical help;
    • Offering advice, support and encouragement;
    • Promoting empowerment and not dependency;
    • Considering the benefits of participation in restorative justice; and
    • Assisting with criminal injuries compensation claims.
  • Access to the best and most relevant support services.
  • Support for young victims of crime.