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Care, advice and support for victims of crime
across Cleveland, County Durham and Darlington.

9am - 5pm Monday - Friday




Fraud is one of the most prevalent crimes in the UK and can take the form of Telephone, Door Step, Internet or Post enabled deceptions aimed at stealing money, valuables or personal details.   Common impacts of this crime commonly include:-

  • Loneliness
  • Shame
  • Social isolation
  • Financial loss
  • Credit blacklisting
  • Feeling afraid to answer the door or phone
  • Being repeatedly contacted by cold callers
  • Being uncertain as to whether they are in fact being deceived.
  • Sleeplessness
  • Feeling ashamed or embarrassed
  • Being afraid to confide in family or friends
  • Impact upon physical Health.

‘Friends Against Scams’, has been created to increase awareness by providing information about scams and those who fall victim to them.  This information enables communities and organisations to understand scams, talk about them and cascade messages throughout communities about prevention and protection.

‘Action Fraud’

Action fraud is the national reporting centre for fraud and internet crime. The website provides information on how to report if you have been scammed, defrauded or experienced cybercrime as well as on how to protect yourself.

The Victim Care and Advice Service will provide you with professional, personalised and independent support to help you cope and recover from the effects of a crime. A Victim Care Officer will meet with you and discuss your concerns or any questions that you might have. We will then work together to  address those concerns, answer those questions and reduce the impact of the crime.