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Care, advice and support for victims of crime
across Cleveland, County Durham and Darlington.

9am - 5pm Monday - Friday

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Clients comments

Client Comment (Serious Assault)

“Made herself available at all times, Karen was a massive support when we were at a low ebb she was like a counsellor. Karen was marvelous in every way, shape and form. We had a lot of reassurance. I was very glad to meet her, grateful from the bottom of my heart, can not thank her enough”.

Client Comment (Burglary)

“Claire was excellent and having someone listen and care is what I needed. There was gaps in my security which Claire addressed immediately.”

Client Comment (Criminal Damage)

“Bill couldn’t have been better, I have his number and know that I can ring him if I need any help in the future. ”

Client Comment (Anti-Social Behaviour)

“Jack was very kind and wonderful, he did a fantastic job and I can’t thank him enough. He reminded me of my son and I felt honoured to have his support.”

Client Comment (Fraud)

> After attending a friend against scams session, I had a cold caller normally id of been afraid but I felt confident to say no and shut the door. Thank you Lottie I now feel empowered.

Client Comment (Robbery)

  • “Made me feel safe within my home and helped me to stop feeling paranoid.”

Client Comment (Burglary)

  • “The hints, tips and security aids that you gave me helped and the Victim Care Officer listened to my needs and acted on them suitably.”

Client Comment (Burglary)

  • “You got in touch with Coast and Country for me and the alarms you gave me helped reassure me.”

Client Comment (Criminal Damage)

  • “I was treated with respect and I was listened to. The follow up calls gave that bit of extra support and made me feel safer in my home.”                                                                                                      

Client Comment (Serious Assault)

  • Constant contact through the court case. Nice to have somebody there when you are going through a hard time. Court was tough and the Victim Care Officer really helped.

Client Comment (Theft)

  • “Victim Care Officer listened to me and never undermined me. They were friendly and sympathetic.”

Client Comment (Fraud)

  • “You listened and understood all my needs. The lady who came to see me was lovely and made me feel at ease.”

Client Comment (Anti-Social Behaviour)

  • “I thought it would have just been brushed off, but the telephone support with the VCO was really helpful.”

Client Comment (Assault)

  • “They offered practical support which was fantastic. I was provided with information for Starfish. Thought it was a great service and would I would definitely recommend it to others.”

Client Comment (Theft)

  • “VCAS listened and gave support. They provided security items. Thank you very much for caring. Talking about it really helped.”